Effective 26 October 2026

Terms of Use

Tiho offers a small daily space for understanding your feelings and taking care of yourself.

1. Provider and agreement

Tiho is provided by Wordly Games LLP, Kazakhstan (“we”). These terms apply to the app, its content and related support website. By using Tiho, you agree to these terms and any applicable App Store terms. If you do not agree, do not use the service. Nothing here limits mandatory consumer rights.

The license for an app downloaded from Apple’s App Store is governed by Apple’s Standard Licensed Application End User License Agreement (EULA). These terms supplement that license with service, subscription and support terms. The Apple EULA and mandatory law prevail where required. Apple is not the provider of Tiho’s content or our support service.

2. Self-care, not medical care

Tiho provides mood journaling, educational materials, breathing and grounding exercises, reflection tools and calming games for general wellbeing. It is not a medical device, diagnosis, treatment, professional therapy or emergency service. Self-assessments are for personal reflection, not clinical diagnosis. We do not promise particular health outcomes.

Use exercises at a comfortable pace and stop if they cause discomfort. Seek qualified professional advice for persistent or serious symptoms. Do not delay necessary care because of app content. If you are in immediate danger, contact your local emergency services or an appropriate crisis service. The app is not monitored for emergencies.

3. Access and responsible use

No Tiho account or registration is required. Use the app lawfully and only for purposes permitted by the app license. Do not misuse the service, interfere with its operation, infringe others’ rights or attempt to access systems without authorization. Children who require parental authorization under local law must have it; Tiho is not designed for children under 13.

You are responsible for your device, access to it and any records or exports you choose to create or share. Keep any backups you need. Local records can be lost if you delete the app, clear its data, lose the device or encounter a storage failure. We do not provide a cloud journal backup or cross-device journal account.

4. Free features and Premium

Tiho includes free features and optional Premium access. The current offer screen identifies the subscription plan, billing period, localized price, included access and any eligible introductory offer. Availability and prices can vary by storefront. The App Store confirmation sheet shows the transaction that you authorize. You can decline an offer and use the available free features.

A trial is offered only when available for the selected subscription and when you are eligible under Apple’s rules. Trial eligibility is determined by the store and may be limited to one introductory offer per subscription group. We do not guarantee a trial for every user or plan.

5. Billing, renewal and cancellation

• Payment is charged to your Apple Account when you confirm a paid purchase, or when a free trial ends unless cancelled in time.
• Subscriptions renew automatically for the selected billing period unless cancelled at least 24 hours before the current period ends. Renewal is generally charged within 24 hours before that end.
• To manage or cancel, open your device Settings → Apple Account → Subscriptions. You can also use Apple’s cancellation instructions. Deleting Tiho or deleting local data does not cancel billing.
• After cancellation, access normally continues through the paid period. Cancelling a trial may end access earlier depending on Apple’s rules and your region.
• Any unused portion of a free trial may be forfeited when a subscription is purchased, where applicable.
• Restore purchases in Tiho Settings using the Apple Account associated with the purchase. A Tiho account is not required.

Apple handles App Store billing and refund requests under its policies and applicable law. Request a refund at reportaproblem.apple.com. We cannot directly refund or cancel an App Store charge. Price changes and notices are handled according to Apple’s rules and applicable law.

6. Privacy and your content

The Privacy Policy explains local journal storage and the limited technical and subscription data processed through AppMetrica and Adapty. You retain rights to your original journal and reflection content. We do not claim ownership of that content or publish it. When you send a support message, you permit us to use its content as needed to respond and resolve the issue.

7. Intellectual property and external services

Tiho’s app design, original text, artwork and other materials belong to us or our licensors. The app license permits personal use; it does not transfer ownership of these materials. Third-party components and content remain subject to their licenses. External websites, Instagram, Apple and other services have their own terms and privacy policies, and their availability is outside our control.

8. Availability and liability

We work to maintain a useful and reliable app, but cannot promise uninterrupted, error-free availability or that every feature suits every person. Features may change through updates; paid-service changes will respect applicable consumer rights and store rules. To the extent permitted by law, the service is provided as available and we exclude implied warranties and liability for indirect losses. Nothing excludes liability that cannot legally be excluded, including mandatory consumer guarantees, fraud or liability for intentional misconduct.

9. Changes, law and disputes

We may update these terms and will change the effective date. Material changes will be communicated as required by law. The laws of Kazakhstan apply, subject to mandatory protections available under the law of your place of residence and the Apple EULA. This does not remove any right to bring a consumer claim in a legally competent court or contact a regulator. Please contact support first so we can try to resolve a concern.

10. Contact

Support and legal enquiries: aizhanergalieva08@gmail.com