Effective 26 October 2026

Privacy Policy

Your journal is personal. Tiho does not require an account, and your journal content stays on your device unless you choose to share it.

1. Who is responsible

Tiho is provided by Wordly Games LLP, a company in Kazakhstan. In this policy, “we” means this company. Our contact details are below. This policy covers the Tiho mobile app and this support and legal website.

2. Information stored on your device

The app stores your optional name, onboarding preferences, mood check-ins, feelings, factors, journal and reflection text, support plan, self-assessments, saved phrases, practice and game progress, and app settings in its local application storage. We do not operate an account system or a cloud journal service, and we do not receive these records simply because you use Tiho.

Your operating system may include app data in a device backup, depending on your settings. Local storage is protected by the device and operating system; it is not a separate end-to-end encrypted vault. Protect access to your device. A PDF or other export is shared only when you choose to export or use your device’s sharing controls. The destination you choose handles its own copy.

3. Technical analytics and reliability

We use AppMetrica by Yandex to understand how Tiho is used and improve reliability. This can include an app installation or device identifier, app and operating system versions, device characteristics, language, session and event timestamps, general network information and diagnostic or crash information. Network requests necessarily expose an IP address to the receiving service; a provider may use it for approximate location and security.

Usage events include screens opened, onboarding steps completed, check-ins completed, practices or games started and completed, purchase outcomes and technical errors. We do not include your optional name, journal text, selected personal goals, feelings, mood ratings, self-assessment answers or support-plan text in these events. An event about opening or completing a feature can still reveal that you used that feature. Installation identifiers are pseudonymous, rather than a guarantee of anonymity.

Our analytics configuration disables location tracking and advertising identifier collection. We do not request precise location or use analytics for targeted advertising. For provider details, see Yandex’s Privacy Policy and AppMetrica’s data disclosures.

4. Subscriptions and purchases

Apple processes App Store payments. We do not receive your payment-card number. We use Adapty to deliver subscription offers, verify purchases, restore access and understand subscription performance. Adapty creates a pseudonymous app profile even when you have no Tiho account. It may process this profile and installation identifiers, app and device information, store country or currency, product identifiers, transaction or receipt information, purchase and renewal times, trial and subscription status, and paywall interactions.

Our Adapty configuration disables advertising identifier and IP-address collection. This does not prevent the service from receiving network requests. We do not attach your name or journal records to an Adapty profile. Apple and Adapty process data under their applicable privacy policies: Apple and Adapty.

5. Reminders, support and external links

Reminders are scheduled on your device if you grant notification permission. You can disable them in Tiho or system settings. If you contact support, we receive what you send, including your email address and message. The app can help you include technical diagnostics, app and device information and an Adapty profile identifier; review the message before sending. Journal entries are not automatically added to a support message. Please avoid sending sensitive journal content unless needed for your request.

Links to Instagram, legal pages or other external resources open third-party services. Their policies apply when you use them. This website is hosted by Cloudflare, which may process IP addresses, request details and security logs to deliver and protect the site. We do not add advertising trackers, analytics scripts or nonessential cookies to these pages. See Cloudflare’s Privacy Policy.

6. Why we process information

We process information to provide requested app features and subscriptions, handle support, measure app usage and quality, prevent fraud and comply with legal obligations. Where a legal basis is required, we rely on performance of our agreement for requested services, our legitimate interests in a reliable and secure app where permitted, legal obligations, or consent where required. Optional device permissions remain under your control. Where processing depends on consent, you may withdraw it without affecting processing that occurred before withdrawal; contact us for help with provider-side requests.

7. Sharing and international processing

We share the limited information described above with service providers such as AppMetrica, Adapty, Apple, Cloudflare and our support-email provider for their stated functions. We may also disclose information when legally required or necessary to protect rights and security. We do not sell or rent personal data. Providers may process information outside Kazakhstan or your country, including in jurisdictions with different data-protection laws. We use applicable contractual and other safeguards where required. Contact us for details or to exercise rights relating to such processing.

8. Retention and deletion

Local records remain until you delete them or remove the app, subject to operating-system backups. In Tiho, open Settings → Delete all my data and follow the confirmation steps, including a short waiting period. This resets local journal records and settings. Copies you previously exported, device backups, purchase records and data already received by analytics or subscription providers are not automatically erased by a local reset or uninstall.

We keep support correspondence and provider-side technical or subscription information only for as long as needed for the purposes described, applicable provider retention settings and legal, accounting, security or dispute obligations. Purchase history may need to be retained to verify or restore an entitlement. You may request deletion of information we or our providers can associate with your installation; we may need an installation, profile or transaction identifier to locate it. Deleting app data does not cancel a subscription.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete or receive a copy of personal data, object to or restrict processing, withdraw consent or complain to a competent data-protection authority. Email us to make a request. We may ask for reasonable information to verify your request, but you do not need to create an account. Because journal content is local, we cannot retrieve or edit it remotely. You can export or delete it yourself. Advertising tracking and location access are not needed to use Tiho.

10. Children and sensitive information

Tiho is a general self-care app and is not designed for children under 13, or under a higher age requiring parental authorization under local law. We do not knowingly collect children’s personal information without required authorization. Contact us if you believe such information has been provided. Mood and reflection records can be sensitive: they stay local as described above, and you decide whether to share an export.

11. Changes and contact

We may update this policy as the app or legal requirements change. The effective date will be updated, and we will provide additional notice or seek consent where required.

Privacy and support: aizhanergalieva08@gmail.com